Who we are

Our website address is: https://www.gbcartridges.co.uk. We are a seller of ink and toner consumables for both home and office use. We are also able to repair and service the majority of printers from paper jams to replacement fuser units and transfer modules.

What personal data we collect and why we collect it

There are a few ways that your data is collected when you visit our website including automated methods (such as tracking cookies) and when you enter details into fields on the website.

• When you enter information into fields such as name and address details on the checkout pages, this information is stored on our servers. This information is used to create an account (which you can log in to) and to process your order.
• Page visits data – Information about the website pages that are visited, buttons that are clicked, and quantity of orders completed is automatically collected by tracking codes and cookies (more information about cookies can be found below). This data is collected so that we can analyse and improve the website.
• Phone numbers – We may use your phone number to call you if we need to discuss the order you have placed with us such as unexpected delays to the delivery date. If we think you could benefit from additional support, we may also call you to offer a direct contact to speak to and for market research purposes (account management).
• Email addresses – We send order confirmations and dispatch notifications to the email address provided by you and send marketing emails if you have given us your explicit consent to send special promotions and offers. We do not purchase, sell or share email addresses with third parties. We record the pages visited and products purchased against your email address to personalise communications we have consent to send to you, providing a more relevant experience. If you would not like us to personalise your experience in this way, please let us know by emailing [email protected]
• Payment information – If you place an order with us online or over the telephone we will be required to process your payment details to complete your order.

We use Stripe as a payment gateway to process credit and debit cards. When the box is ticked to store card details the payment methods are stored securely in Stripe’s vault and never touch our server.

We use a payment gateway provided through Paypal. When entering card information to complete the purchase you will be taken to Paypals secure payment portal to enter this information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Information

If you need any further information or are unsure about anything on this page please send an email to [email protected] and we will be happy to provide any further information that you may require.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not sell or share your data with any other third party for marketing purposes.

To process an order you place with us, we will need to share your name and address data with suppliers and couriers who ship your order to you.

To prevent fraudulent payments and remain vigilant we may check billing details with our payment provider.

Only the necessary amount of information is passed to or collected by these systems through tracking code or cookies.

All data used by third party systems or shared in the way described above are processors of that data on our behalf and abide by the same regulations and privacy laws set out by GDPR legislation.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Your data is protected by SSL encryption through Let’s Encrypt Authority x3. This can be confirmed by Checking the certificate information when visiting us through your internet browser.

Our internal office systems are protected by firewalls and virus / malware protection and internal policies and procedures for all staff members who have access to personal data.